We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Demand store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is awesome. It works great.
I got several of those and they work great. I do a lot of paper crafting and these scissors are sharp and work great for thin and medium thick paper and cardboard. The other end has a nice precision safety knife to make straight cuts on and flat paper or cardboard.
I love it good quality just like the picture! !
Works great very unique super fast shipping cuts well
Great for my needle point basket. Cute string perfectly no problem
Excellent quality
This is a good scissors. It does its job. The ceramic end is very sharp, be careful.
perfect, they cut very well too
The scissors cut very well, I couldn't get the other side to work but I wanted the product because of the scissors and they really cut very well and not just paper, also it's a practical format to carry in a case and doesn't take up much space.
Yup it's scissors
ideal in a handbag
Hidden convenience The knife is not meant to be a cutter; just think of it as a tool for cutting on paper surfaces.
in my bag, not yet tested
Perfect. About the size of an x-acto knife. Sharp. Cuts well. Recommended.
Had trouble figuring what the other end was for...."ceramic pencil sharpener." On another sellers site, there is a video showing paper cutting with it, but the point/blade will not poke your finger (safety feature)....and, how to remove it from the shaft. There is no info on how to reorder this part, when it gets dull.
Works great!
I knew the product, it's not the first one I buy and recommend.
comfortable scissors that take up little space in the pencil case, on the other hand, there is also a scissor. I recommend.
It's good to carry. The knife part can be detached, but when I press to detach it, it doesn't come back. Haha, it seems better not to press it.
I love these scissors! Perfect to hold in your purse.