We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Demand store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I usually take a eu size 42 so i took the advice of other reviews and ordered 43 but really should have ordered 44 as they are still very slightly small. They will be fine for what i want as they will be worn only very infrequently and not for long periods. They seem well made.
Good quality. Fair price.
Good value for money. The ankle width is wide. If you want to wear comfortably, order one size smaller; if you want a perfect fit, order two sizes smaller. The size is large. I tried spraying water on the top side, and it seems to be waterproof. I think I should check if it's waterproof when it rains.
I love it. Its very comfortable to use at work and i know that it'll keep my feet safe from whatever i walk on.
High-end shoe
Great shoes!
Great quality shoes! Light and comfy! Will see how long they last.thank you for the fast shipping!
Good quality,thanks!
Superior quality & comfort. Extremely fast delivery…!
The same as elsewhere but cheaper. 😀 😁 On the other hand, for wide feet, consider at least one size larger. Otherwise, they are comfortable and not too heavy. The quick tightening system is okay. 👍
Superior fit…! Excellent ankle support…! The quality is better then pictured…! Extremely easy to operate…! Purchased each color…!
Very good, they saved me from many blows to my fingers thanks to their metal bucket, I used them for over a year every day until they completely broke.
Good
Great shoes. No more pain, comfortable, good to wear, light weight. Recommend. Thinking about second pair to order
The second purchase, very good product, 100% recommended and the shipping was very fast.
Everything perfect, fast delivery, the product is as expected from the description.
It arrived very quickly, in less than 10 days to the Canary Islands. They are as described, comfortable, lightweight. I ordered size 44 wearing a 43 and they fit perfectly.
Very comfortable shoes: better choose, in my case a size larger for my right foot, which is a little bigger than the left one. Other than that, I really liked these shoes: I'm waiting to test their durability in these months. Highly recommended product and seller cheers! Very comfortable shoes: better to choose, in my case, a larger size for my right foot, which is a little bigger than the left. Otherwise, I really liked these shoes: I'm waiting to see how long they last in the next few months. Very recommended product and seller, greetings!
Fantastic shoes. Fit is right and comfortable. Love the knob control laces up.
Awesome pair of shoes, comfortable, arch support. Non slipp and steel toes. Love the cinch feature by rotary. I ordered a pair before for family member, they love them as well